Check-in/ Check-out
Q1 :   What time is Check-in and Check-out?
 
A :   Check-in time is usually 14: 00 ~ 18: 00. Please inform us if your arrival time is expected to be after 17:00.
(If you arrive at 19:00 or later we may not be able to offer you a dinner.)
Check-out time is basically up to 10:30. We will be happy to keep your luggage and car for you before your check-in time and after your check-out time.

Q2 :   Can I use a credit card for payment?
 
A :   We accept various kinds of credit cards including VISA and JCB.

Q3 :   What is your cancellation policy?
 
A :   The cancellation fee is applied from 3 days prior to the reserved day.

[Cancellation Policy]
  • If no notice is received of cancellation:100% of the room charge
  • If the reservation is canceled on the intended check-in day: 100% of the room charge
  • If the reservation is canceled the day before the intended check-in day: 80% of the room charge
  • If the reservation is canceled 2 days before the intended check-in day: 80% of the room charge
  • If the reservation is canceled 3 days before the intended check-in day: 50% of the room charge
  • If the reservation is canceled 4 days before the intended check-in day: 30% of the room charge
  • If the reservation is canceled 5 days before the intended check-in day: 30% of the room charge
Please inform us as soon as possible in case of the schedule change.

Q4 :   Can children stay at this hotel?
 
A :   Of course children can stay. We are waiting for your visit by family.





Pickup/ Access
Q1 :   Are there car parks?
 
A :   There are parking lots (about 2minutes on foot) of our sister hotel (Monjusou, Shourotei). Please ask the front desk for a parking ticket if you would like to park there. Parking is free of charge.

Q2 :   Is there a pickup service?
 
A :   It takes about 3 minutes on foot from Amanohashidate Station to the hotel. Go right from Amanohashidate Station for a minute until you get to a three-way junction with a traffic light and turn left and enter the cobbled Chionji-monzen-doori (Chionji-temple gate street). Then, go straight toward the temple gate and you can find the hotel on the right corner. Please feel free to ask us for pickup if the weather is bad, if you carry many baggage, or if you have a difficulty in walking, etc.

* In this case, please inform us the arrival time of your train in advance.
Please contact our staff when you arrive at the station as a staff (who has a green or russet brown information sign) will be waiting around the ticket gate at Amanohashidate station.

Q3 :   Does the region around the hotel have a lot of snow?
 
A :   There may be snow cover in a winter season. We recommend our customers to provide snow chain or install winter tires on their car if they come in winter as there may also be snow covers somewhere on the way to the hotel. We cannot precisely predict the weather in the future until it gets closer, so please contact us directly if you have any questions about the weather. Umbrellas and rain boots are also available. But please note that we have only a limited sized and numbers of the boots.





Large public bath/ Onsen
Q1 :   I would like to know the available time for the large public bath and available amenity goods.
 
A :   Hot springs are available from 14: 00-23: 30 and 5: 30 - 10: 00.

[Bath Amenities]
We provide; shampoo, hair conditioner, body soap, hand towel, bath towel, hair brush, cotton swab, hair dryer.

◆ Lotion, milky lotion, cleansing cream, hair clip (women)
◆ Hair tonic, hair styling liquid, razor (men)





Room / meal
Q1 :   I would like to know the available room equipment and amenity goods.
 
A :   [Room equipment]
Air-Conditioning, LCD TV, refrigerator, telephone, kettle, safe, tea set
[Room amenities]
Yukata, towel, bath towel, hair dryer, toothbrush, shaver, hand soap

Q2 :   Are dinner and breakfast taken in a room? What time does a dinner start?
 
A :   Both dinner and breakfast are to be taken at a restaurant. Standard starting time for a dinner is 18:00, 18:30, or 19:00. Breakfast starts from 7: 30, 8: 00, or 8: 30. We will ask you the time at the time of Check-in. Please let us know in advance if your arrival is expected to be late. If you do not inform us, we may not be able to provide your dinner.

Q3 :   I have an allergy to some ingredients.
 
A :   If you have an allergy to an ingredient please inform us in advance when you make a reservation. We will arrange your meal without allergen as much as possible. (We can provide a vegetarian meal, but please note that we are using dried bonito and seafood for stocks used for seasoning of a dish.)

Q4 :   Is there a restaurant where I can have a dinner nearby?
 
A :   Restaurants near the hotel close in the evening. There are a ramen shop and Japanese restaurant where you can have a dinner near the hotel. Please check your plan as we also offer a dinner.





Other concerns
Q1 :   Is the Internet available?
 
A :   Free WiFi (Wireless LAN) is available in the hotel rooms. Please use it freely.

Q2 :   Is there a convenience store near the hotel?
 
A :   There is a convenience store in 5-minutes walking distance from the hotel. Please feel free to ask our staff if you are not sure the way to go.

Q3 :   Is the hotel barrier-free?
 
A :   The guest rooms are on the 2nd floor or higher, meaning that stairs have to be taken on the way. We are sorry but we do not have an elevator. Restaurant and large public bath are on the 1st floor. Please also acknowledge that there are steps on some places such as a hotel entrance/ room entrances.